What do you mean by "crashing"?
All you can really do is put debug info into a text file while the game is running, and get him to send you that. But ideally your tester needs to investigate the problem and pin it down to a specific cause.
Alternatively, you could watch him play if you go on MSN and use Remote Assistance.
All you can really do is put debug info into a text file while the game is running, and get him to send you that. But ideally your tester needs to investigate the problem and pin it down to a specific cause.
Alternatively, you could watch him play if you go on MSN and use Remote Assistance.