Well, I say "Ofcom" for clarity. Ofcom don't actually deal with broadband complaints directly - they're farmed out to one of two regulators to which all ISPs must belong to one or the other. One being CISAS, the other is Otelo. However, Ofcom do want to know if an ISP is bad just so they can keep tabs on the situation.
When I asked Supanet which ombudsman they belonged to, they told me it was CISAS. So I checked the CISAS site and there was no mention of Supanet on their member's list. They only told me the truth when I queried this - they're actually with Otelo.
I've emailed Otelo today almost pleading with them to enforce changes to Supanet's T&C. I don't want a change to be left in the hands of the people who thought they could get away with extortionate cancellation fees in the first place.
One other thing - Supanet told me in a letter that they would not give me a MAC code until I paid them £39.99 - I thought this was way out of line. I have this in writing and have asked Otelo if they want to see it.
The ISP you worked for do sound like crap. But Supanet really do stink! I'd have been better off on dialup at times.
When I asked Supanet which ombudsman they belonged to, they told me it was CISAS. So I checked the CISAS site and there was no mention of Supanet on their member's list. They only told me the truth when I queried this - they're actually with Otelo.
I've emailed Otelo today almost pleading with them to enforce changes to Supanet's T&C. I don't want a change to be left in the hands of the people who thought they could get away with extortionate cancellation fees in the first place.
One other thing - Supanet told me in a letter that they would not give me a MAC code until I paid them £39.99 - I thought this was way out of line. I have this in writing and have asked Otelo if they want to see it.
The ISP you worked for do sound like crap. But Supanet really do stink! I'd have been better off on dialup at times.