Another ridiculous thing they do is put the price of new games lower than the pre-owned version, then refuse to sell the pre-owned version for less than the new price, even when they've ran out of stock of the new ones, it's insane! Bunch of muppets.
lol, I've had that too, and they just can't seem to understand that the pre-owned won't sell if it's £5 more than the new copy.