These places are all the same with tech support. It's exactly like MacDonalds. You ask for a cheese burger. Nooooo problem! You ask for a PLAIN cheese burger, 20 minutes wait, probably phoning up the HQ and asking the procedure for making a plain cheese burger.
Exact same with tech support. Deviate in any way from the way they have set it up, and you'd be as well asking for a plain cheese burger from MacDonalds.
Exact same with tech support. Deviate in any way from the way they have set it up, and you'd be as well asking for a plain cheese burger from MacDonalds.