N = Total emails sent to support
P = Probability that emails have been read
ö = The Golden Ratio that some one may reply
L = Average life expectancy of persons waiting to receive a reply
= the number of years being frustrated
N = Total emails sent to support
P = Probability that emails have been read
ö = The Golden Ratio that some one may reply
L = Average life expectancy of persons waiting to receive a reply
= the number of years being frustrated