I think I would agree not all customers are angels and certainly the `customer is always right` paradigm is junk. Customers are not always right. It's a matter of how you treat them when they think that way.
Everyone is deserving of good treatment and good open sharing about what is going on with your products/development, whether they act like it or think like it at all. Being consistent in that way, despite what kind of people they are, is the honesty that will convert many of the difficult ones to the light side, as Retimer pointed out.
I think you have a point, FlameDuck, about fans. Idol worship is a big distortion and not really to be encouraged.
It's more important for you to guide people to be able to answer their own questions and solve their own problems and overcome their own issues than to set up a dependent relationship where they dote on you or can't live without you. Guide them to find their own way. Really, the way you would treat a customer after software is sold, should be integrated into the software itself. Your software should treat the user with respect and consistent honesty and openness and should guide and help them thoroughly when they need it. Stingy mean limited lacking software is just a reflection of what you think of the people who buy it.
Everyone is deserving of good treatment and good open sharing about what is going on with your products/development, whether they act like it or think like it at all. Being consistent in that way, despite what kind of people they are, is the honesty that will convert many of the difficult ones to the light side, as Retimer pointed out.
I think you have a point, FlameDuck, about fans. Idol worship is a big distortion and not really to be encouraged.
It's more important for you to guide people to be able to answer their own questions and solve their own problems and overcome their own issues than to set up a dependent relationship where they dote on you or can't live without you. Guide them to find their own way. Really, the way you would treat a customer after software is sold, should be integrated into the software itself. Your software should treat the user with respect and consistent honesty and openness and should guide and help them thoroughly when they need it. Stingy mean limited lacking software is just a reflection of what you think of the people who buy it.