In terms of getting things done in the graphical interfaces that do exist, Ubuntu (or really any Gnome-using distro) is a far better designed system.
I agree totally with that comment, but the blog you link to misses the point totally. The difficulty people are complaining about is trying to get linux working with their hardware, which (in my own personal experience) often involves a lot of workarounds and commandline hacking, if you can get it working at all. Bottom line is that until hardware manufacturers get behind Linux in terms of drivers, it's always going to have problems. Dell charging more for Ubuntu than Vista...???
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