We're making some changes that could mean we may be able to speed up your <whatever> broadband package.
Oh no, that's pretty much a standard message which usually means your ISP is moving off the BT IPstream service onto their own LLU (Local Loop Unbundling) service.
So now you'll be fighting with "Upto 8mb" and "May be able to speed up".
Good luck with the move to LLU. Sometimes when an ISP changes you to LLU you're even worse off than you are now!
Sit tight though, we'll email you as soon as it's done.
Yeah, thanks for that piece of pointless information.