That was my great concern when they were on the phone to me to get me to move line rental over to them.
I expressed great concern about the speed dropping back to the 2mb profile like when I first had the broadband off them. I asked at least four times that to make sure my speed would not change and I would not lose service for a second else I would not be changing. I even got her to make a note one the system to state that I had a 8mb connection.
Luckily nothing did go wrong and all is well *fingers crossed*
You'll probably get a phone call to state "your line is fine.." yet your speed will still be 2mb. I've been through Orange and BT before with this. You need to really shout loudly down the phone at them that you HAD 8mb before and now you're STUCK ON A 2MB PROFILE. Ask them if they understand that and if not get them to transfer you to someone who does understand. Take no crap and never hang up with them saying "we'll pass your information on and get back to you within 48hrs".
I expressed great concern about the speed dropping back to the 2mb profile like when I first had the broadband off them. I asked at least four times that to make sure my speed would not change and I would not lose service for a second else I would not be changing. I even got her to make a note one the system to state that I had a 8mb connection.
Luckily nothing did go wrong and all is well *fingers crossed*
You'll probably get a phone call to state "your line is fine.." yet your speed will still be 2mb. I've been through Orange and BT before with this. You need to really shout loudly down the phone at them that you HAD 8mb before and now you're STUCK ON A 2MB PROFILE. Ask them if they understand that and if not get them to transfer you to someone who does understand. Take no crap and never hang up with them saying "we'll pass your information on and get back to you within 48hrs".