Share-It are crap!... I bought Sprite Candy in may... 48 hours later... no e-mail/DL link!... so (unwisely) I rang em... all the way to Germany!!!... I was on hold for 25 minutes!!!... Jeez!... that musta cost more than Sprite Candy!!!... the guy I spoke to said he couldnt find any record of my order... so he took the details again & said I'd get the DL email later that day.
2 hours later I checked my emails & had TWO!!!... with TWO different order numbers!!... I rang my bank (phone banking number)... and it listed TWO debits to Share-It!... so I rang Share-It back... another 20 minutes on hold... before I got through to the same guy, who deleted (so he said) ONE of the orders!... over a week later I got a refund for one of the `orders`credited back to my bank account... GREAT!... I thought!
Then I read on here about the latest free update to Sprite Candy... for which I aint received any notification!... so I checked my Share-It account... and it only shows that I bought Blitz3D from them!!... no mention of Sprite Candy!!!
So I filled in the "customer services" enquiry on the Share-It web-site explaining what happened & gave them both the actual order number AND the cancelled duplicate number!... I checked the "send me a copy of my enquiry" box... and not only have I not received a reply... I aint even received a copy of my (lengthy) enquiry!!!... Grrrrrrrrrrrrr!... and I know they got the right email addy for me... cos thats where the DL links went to!!!
Mike has sent me the update link though, and I have the new version... but unless Share-It get their act together, I'm gonna have to go through all this again next time!!!
2 hours later I checked my emails & had TWO!!!... with TWO different order numbers!!... I rang my bank (phone banking number)... and it listed TWO debits to Share-It!... so I rang Share-It back... another 20 minutes on hold... before I got through to the same guy, who deleted (so he said) ONE of the orders!... over a week later I got a refund for one of the `orders`credited back to my bank account... GREAT!... I thought!
Then I read on here about the latest free update to Sprite Candy... for which I aint received any notification!... so I checked my Share-It account... and it only shows that I bought Blitz3D from them!!... no mention of Sprite Candy!!!
So I filled in the "customer services" enquiry on the Share-It web-site explaining what happened & gave them both the actual order number AND the cancelled duplicate number!... I checked the "send me a copy of my enquiry" box... and not only have I not received a reply... I aint even received a copy of my (lengthy) enquiry!!!... Grrrrrrrrrrrrr!... and I know they got the right email addy for me... cos thats where the DL links went to!!!
Mike has sent me the update link though, and I have the new version... but unless Share-It get their act together, I'm gonna have to go through all this again next time!!!