Gotta love some of the things Dell does...

On the contrary, dell are vey very good compared to similar sized rivals (hp, packard bell, acer etc...) especially online support, you type in the service tag and you can find out EXCActly what is in your machine and the drivers for it. Do that with other brands and you get several possible options.

I work in an it dept where we use dells and hps. The dells are a dream to work with, from rma, taking apart and problems in general.