Look at the big box retail stores, walmart, the top computer manufacturers - they got where they are by cutting costs,
What? Acquired by Hewlett Packard and Lenovo? All other things equal I don't think being vulnerable to buyouts / takeovers is a position companies want to be, and I'm fairly sure Compaq and IBM regret scrapping support for non-corporate customers. There is plenty of money in providing good support and subscribing to a customer intimacy value discipline. How else do you explain Apple clawing its way back from the crushing black oblivion? Why are customer services so crap??
Miscellaneous Forums/General Discussion/Why are customer services so crap??The forum is locked. These are the original blitzbasic.com forums, kept so they can still be read. No new topics, replies or edits can be made here. To join in, head over to the Blitz3D+ forums.