I had an "experience" with BTM, yeah. Back when I was starting out, I uploaded my game to them, and set the control panel for them to deliver the game when it was purchased. Then a few weeks went by and they sent me an email demanding to know why I hadn't been delivering manually. They attached an email conversation from a customer, which indicated that they had lied to him. They told the customer that it was my fault, that I had set it to deliver manually, and they couldn't do anything about it.
I wasn't bothered about the mistake in losing the file. Anyone can make a mistake. I was bothered that when a mistake happened, their first instinct was to blame me without checking their facts. Not only that, but they blamed me in correspondence with a customer.
So I wouldn't go back to them, but plenty of people seem to like them, so I'm prepared to accept that my situation might have been a rare and unfortunate slip.
I wasn't bothered about the mistake in losing the file. Anyone can make a mistake. I was bothered that when a mistake happened, their first instinct was to blame me without checking their facts. Not only that, but they blamed me in correspondence with a customer.
So I wouldn't go back to them, but plenty of people seem to like them, so I'm prepared to accept that my situation might have been a rare and unfortunate slip.