Hi all. First off, sorry for any delays / problems in processing your orders. We've tried to keep people in the loop as much as possible. We've had a number of 'process issues' that have plagued the early orders (anything up to about the 24th October) for UK/Europe.
It seems that our American distributor has, as far as we are aware, had a better time than our European. We have brought the Majority of World (UK/Europe/RoW) shipping in-house since 1st November, and so orders are turned around now within the week from when they arrive at our door.
This doesn't help those who have ordered from us and who still have not received their books. If anyone is in this situation, please contact us at sales@.... We can check our records to see when we sent orders to the distributor.
It should be noted that our UK/Europe/RoW distributor have ironed out the bugs in their system and are capable of delivering to those areas. We feel though that by us delivering the books we have more control over their distribution.
Once again, we apologise for the delay / lack of communication. Please contact us if you have any questions regarding your order.
@frolicy - Can you email sales@... so that I can personally check your order?
Regards,
Sloan
It seems that our American distributor has, as far as we are aware, had a better time than our European. We have brought the Majority of World (UK/Europe/RoW) shipping in-house since 1st November, and so orders are turned around now within the week from when they arrive at our door.
This doesn't help those who have ordered from us and who still have not received their books. If anyone is in this situation, please contact us at sales@.... We can check our records to see when we sent orders to the distributor.
It should be noted that our UK/Europe/RoW distributor have ironed out the bugs in their system and are capable of delivering to those areas. We feel though that by us delivering the books we have more control over their distribution.
Once again, we apologise for the delay / lack of communication. Please contact us if you have any questions regarding your order.
@frolicy - Can you email sales@... so that I can personally check your order?
Regards,
Sloan