> The customer is always right,
i agree with this notion.
You must not have had many customers. Not only is the customer nearly always wrong, but in 99% of the cases, ambiguous, and heterogenous.i agree with this notion.
If you're selling a product, you need to stop focusing on customers, and start focusing on market segment. If you're selling a solution, by all means, focus on the customer. But from what I can tell, most of us are making products, not solutions.