Get rid of BD. No amount of complaining will get you anywhere with them (unfortunately). They have already been on Watchdog and have got Ofcom breathing down their necks. Ofcom recently cleared them of breaching acceptable guidelines, so you're not going to get anywhere with them.
They do not care about individual users. Everything about their organisation is designed solely to deal with 'swarms' of users. Tech support is a joke, sales are clueless and even their PR department are just totally unbelievable.
If you want anything faster than 2048/256, you are not going to get quality customer service. The only ISP I have got any time for are Zen. They have made a few errors, but they actually do care about you when you call. Their tech support people either can help you or can put you on to someone who has intimate knowledge of your hardware (not just following a script!).
Also, their internet service is fairly solid. A few problems recently, but that is all down to BT with over-congested exchanges (going to be worse now that people got ADSL for Christmas).
http://www.zenadsl.co.uk/
You could do a lot worse.
They do not care about individual users. Everything about their organisation is designed solely to deal with 'swarms' of users. Tech support is a joke, sales are clueless and even their PR department are just totally unbelievable.
If you want anything faster than 2048/256, you are not going to get quality customer service. The only ISP I have got any time for are Zen. They have made a few errors, but they actually do care about you when you call. Their tech support people either can help you or can put you on to someone who has intimate knowledge of your hardware (not just following a script!).
Also, their internet service is fairly solid. A few problems recently, but that is all down to BT with over-congested exchanges (going to be worse now that people got ADSL for Christmas).
http://www.zenadsl.co.uk/
You could do a lot worse.