Ignoring mass costomer requests for the information, and communication?
Many would see that as poor cusomter service.. and guess what. if majority of customers beleive its poor, then it is poor.
Really? Case in point: Any mayor corporation ever. Sony, Microsoft, EA, name anything. They don't tell you anything, much less anything you might want to know. What they do instead is lie through their teeth, hypeing the next product (Killzone, Halo2, Madden'06) well beyond actual values. And there is a significant difference between useful information, and hyped up press statements. Personally I'm glad BRL respects us enough to not hire a spindoctor to lie to us.Many would see that as poor cusomter service.. and guess what. if majority of customers beleive its poor, then it is poor.
seems like a fair amount of "earning" to me
Surely that depends on what measuring stick is used? Customer service is a relative term, and yes its decided by the customer, per customer if its good or not.
No it's not. The individual customer is insignificant - his contribution, regardless of size or importance is always going to be dwarfed by the contributions of everyone else. Customer service can pertain to "keeping the customers happy" wich is clearly very broad
Maybe, but in that case it's not about the individual customers. It's always about keeping the most customers happy at any given time.As for who is able to run successful businesses or not, there's a sure way to settle that one.