Right, but people aren't talking about customer service
Customer service is a relative term, and yes its decided
by the customer, per customer if its good or not. Fact of
business, you clearly dont run one. Well.. you clearly
dont run a successfull one.
Ignoring mass costomer requests for the information, and
communication?
Many would see that as poor cusomter service.. and guess
what. if majority of customers beleive its poor, then it
is poor.
With your logic..
As cusomters are buying other products.. the owner of the
company they just left has nothing to worry about. because
hey! he says his service is good.
Customer service can pertain to "keeping the customers
happy" wich is clearly very broad