i don think its a a question of responsibility, IF you want to be known for good customer service then you just do it. otherwise you will get feedback like that above.
people who spend money want good cs, nobody can do anything for not get replacement software, but the result of having that attitude as a seller will be to the sellers disadvantage in the long run.
people who spend money want good cs, nobody can do anything for not get replacement software, but the result of having that attitude as a seller will be to the sellers disadvantage in the long run.