What support issues?
Seriously, out of all the PC games I've bought, the most support I've ever needed is a web page with the inevitable patch on it. The only two (computery) companies I've ever had to ring for support in a decade have been Microsoft and IBM. I don't see the cost of a technical helpline being a problem for most shareware developers on ANY platform - it's totally unnecessary. Have I missed your point or something?
Seriously, out of all the PC games I've bought, the most support I've ever needed is a web page with the inevitable patch on it. The only two (computery) companies I've ever had to ring for support in a decade have been Microsoft and IBM. I don't see the cost of a technical helpline being a problem for most shareware developers on ANY platform - it's totally unnecessary. Have I missed your point or something?