CharacterFX has bugs that cause the program to crash when importing some 3ds and obj files. 3ds is a lot safer than obj, so try what jhocking suggests.
If that doesn't work then try converting your object to a single mesh (CFX doesn't like objects made up using union operations etc.) and make sure your textures are in the same directory as your object and the paths are relative (CFX 3ds importer crashes when reading some filenames).
A free utility called WinConv3ds with "create single mesh" set seems to produce 3ds that don't crash CFX - sorry, can't remember where I got it from.
Oh, and if you don't have the DLL - better just reinstall.
If that doesn't work then try converting your object to a single mesh (CFX doesn't like objects made up using union operations etc.) and make sure your textures are in the same directory as your object and the paths are relative (CFX 3ds importer crashes when reading some filenames).
A free utility called WinConv3ds with "create single mesh" set seems to produce 3ds that don't crash CFX - sorry, can't remember where I got it from.
Oh, and if you don't have the DLL - better just reinstall.