If all else fails then the best solution in my opinion is to simulate the problem. But before you do that, do the following...
Ask this persion if you can view his desktop (remotely) so you can see the output for yourself.
Do that first then post your findings here. I'll try and help further.
Regards
Ask this persion if you can view his desktop (remotely) so you can see the output for yourself.
Do that first then post your findings here. I'll try and help further.
Regards